Department: Operations
Region / Location: UK/Europe
Reporting to: Regional Service Manager
Hours: 44
Salary: DOEApplication Deadline: OngoingThe following key tasks form the fundamental activities to be undertaken by the FIELD SERVICE ENGINEER for the Service Operations division. Based within a designated region and reporting to the Regional Service Manager, this role focuses on the provision of a high quality technical service to end customers.
Key responsibilities:
- Provide exceptional service to customers within a designated region
- Installation of systems and products
- Provide the customer with operator product training
- Carry out hardware and software modifications/upgrades on existing sited equipment
- Regular PPM maintenance of existing products
- Reactive call-out response on customer sites within a designated region
- Management and control of spare parts for product repair and upgrade
- Communication and escalation of any service issues in line with the relevant processes
- Cover for other regions during periods of high workload
- Building long-term working relationships with designated customers
- Working as part of a team or individually responding to on site customer support requests
- Weekend call-out cover - dependent on region
- Building long-term working relationships with designated customers
- Potential travel throughout Europe
Qualifications and Experience:
Sound electrical / electronic background Minimum 5 years related technical maintenance / service support experience Experience of maintaining electromechanical equipment at customer sites Networking and/or CCTV maintenance experience preferable, though not essential Recognised engineering qualification – preferably electrical/electronic
Key Skills and Abilities:
Logical approach to fault finding Strong computer skills Strong understanding of computer peripheral equipment and set up Good customer facing skills Ability to give operational customer training Organised approach to workload planning Ability to learn new skills and products quickly and efficiently Good written and verbal communication skills Ability to work autonomously or as part of a team Flexible approach to working hours and location
If you would like to apply for this position you should do so by letter to Kelly Hill, TCS John Huxley, Unit 6, Festival Trade Park, Crown Road, Stoke on Trent, ST1 5NJ or click here to Contact Us.
In your application, please highlight any relevant experience and why you feel you will succeed in this role.
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