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 Customer Information Sheet

Contact Us

  Contact a member of staff

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This means that you will have a visit from your TCSJOHNHUXLEY engineer within a greatly reduced response time, already briefed on any issues and carrying all the parts and specialist equipment to do the job.

Call Service Log

Our latest innovation ‘Call Service Log’ provides customers with an efficient call logging and tracking system. Customers can place service calls via the internet allowing our service engineers to quickly submit an ETA on the individual service call. The system allows our customers to track the service call progress via a website and to check the service history of individual equipment on their site.

Customer Commitment

We understand that system and machine uptime is essential for our casino operators. With a continued pursuit for quality improvement and unquestionable reliability, combined with innovative product design for faster and more economical servicing, our aim is to keep you fully operational and generating revenue. Our Service department is open 364 days per year from 08.00 am to Midnight and when required we will be on hand throughout the night for emergencies.

Service & Support

When you purchase innovative and industry leading products from TCSJOHNHUXLEY, you can be rest assured knowing that the entire resources of our worldwide support network is built into every machine we supply.

Our worldwide support network ensures expert help and extensive know-how is always close at hand, with offices situated in every major gaming region of the world. All this is underpinned by our computerised central parts centre, and our team of dedicated technical support managers.

FeaturesFeatures

  • Cost Effective Services - tailored to your needs
  • Innovative Support System
  • Total Customer Commitment


Benefits

Highly Trained

With an experienced TCSJOHNHUXLEY technician looking after your equipment, you are guaranteed skilled and highly trained engineers, who will use only genuine TCSJOHNHUXLEY parts to maintain your products’ performance.

Cost Effective

TCSJOHNHUXLEY offers a range of service and support options, designed for all levels of casino operator. Our base packages help you to plan and manage your budget, from a guaranteed price for a single service, up to a full repair and maintenance contract.

Whatever level you choose, you can be sure of quality aftersales care. Other service offerings include computerised wheel servicing and PAT testing, ask your service manager for further information today!

Innovative

Investing in state-of-the-art service management systems is a continual priority for TCSJOHNHUXLEY. With remote on-site access, our engineers can automatically obtain detailed information from our call alert system, which doubles as a database of our customer network, product listings and spares inventory.