Service and Support Overview




TCSJOHNHUXLEY Service and Support Overview


When you purchase innovative and industry leading products from TCSJOHNHUXLEY, you can rest assured knowing that our entire worldwide support network is built into every piece of equipment we supply.


With offices situated in every major gaming region of the world, our support network ensures that expert help and extensive know-how is always close at hand. All this is underpinned by our computerised call management and parts centre, and our regional teams of Engineers, Technical Specialists, Project and Service Managers.





Support and Service Key Features

Cost Effective Services - tailored to your needs
Innovative Call Handling and Support System
Total Customer Commitment
OEM trained Technicians
Support and repair OEM products




Cost Effective


TCSJOHNHUXLEY offers a range of service and support options designed for all levels of casino operator. Our base packages help you to plan and manage your budget, from a guaranteed price for a single service, up to a fully inclusive repair, parts and maintenance contract.


Whatever level you choose, you can expect to recieve best-in-class sales support and service. Other service offerings include computerised wheel servicing, installs, pit moves and PAT testing. Ask your Regional Service Manager for further information today!



Investing in state-of-the-art service management systems is a continual priority for TCSJOHNHUXLEY. With remote on-site access, our engineers can automatically obtain detailed information from our call alert system, which doubles as a database of our customer network, product listings and spares inventory. This means that you will have a visit from your TCSJOHNHUXLEY engineer within a greatly reduced response time, already briefed on any previous issues and carrying all the parts and specialist equipment to complete the job.



Call Service Log


Our latest innovation, ‘GEMS portal’, provides customers with an efficient online call logging and tracking system. Customers can place service calls via the internet, allowing our service engineers to quickly submit an ETA on the individual service call. The system allows our customers to track the service call progress via a website and to check the service history of individual equipment on their site. Other traditional ways of call logging and tracking are also available at customer requests.



Highly Trained


With an experienced TCSJOHNHUXLEY technician looking after your equipment, you are guaranteed skilled and highly trained engineers, who will use only genuine TCSJOHNHUXLEY or OEM parts to maintain your products’ performance.


Customer Commitment


We understand that system and machine uptime is essential for our casino operators and, with that in mind, we endeavour to provide fast, quality servicing by our highly trained technicians. With a continued pursuit for quality improvement and unquestionable equipment uptime, combined with innovative product design for faster and more economical servicing, our aim is to keep you fully operational and generating revenue 24/7. Our service department is open 24/7, 364 days of the year, to meet your demands and to support your systems.


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