Sub-Contract Service Engineers
Role Overview / Purpose
Sub-Contract Service Engineers to cover Plymouth and Bristol areas
An excellent opportunity has arisen to join the Service Division as a Sub-Contract Engineer. Providing service to customers, this role focuses on the provision of high-quality maintenance and technical support to its customers. This is a position with flexible working hours to cover maintenance and calls in the assigned areas. There is the opportunity to cover other areas during holiday periods for additional remuneration.
Responsibilities & Required Skills
Responsibilities and Duties
• PPM maintenance of existing products on-site in the region
• Reactive call out response on customer sites. This will include unsociable hours and typically covering from 10:00 – 00:00 Monday to Sunday (hours subject to change)
• Installation of TCSJH and third-party systems and products
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Management and control of spare parts for product repair and upgrade
• Communication and escalation of any service issues in line with the relevant processes
• Flexibility to travel to cover for other regions during periods of high workload
• Building long-term working relationships with customers
• Undertake any other duties required by management to meet the needs of the business
• Use the TCSJH Service Management system (GEMS) accurately and in real-time to aid reporting
• Respond to calls within 2 hours with a high first-time fix rate
• Keep accurate boot stocks and consume parts as per the process
• Ensure all equipment is serviced to the required standard and on-site records are accurately maintained
• Ensure documentation is recorded accurately
Required Skills and Abilities
• Ideally, several years related technical maintenance/service support experience
• Sound electrical/electronic background with recognised engineering qualifications an advantage
• Experience of networks and server installation and maintenance an advantage
• PC literate with the ability to create, modify and maintain MS office documents (Excel, Word, PowerPoint)
• Ability to work away if required with a flexible approach to working hours and location
• Full UK driving license and own transportation
• Proven organisational skills and self-motivated