Technician

Role Overview / Purpose

Under the supervision of the Technical Supervisor, the technician will provide TCS product and related service activities for daily maintenance schedules, hardware & software troubleshooting, installations, upgrades, system configuration and onsite support to the customers and the TCS technical team.

Responsibilities & Required Skills

Roles and Responsibilities: 

  • Troubleshoot to restore malfunctioning equipment to working order, including swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component(s).
  • Provide service support for basic and advanced troubleshooting skills for TCS core products and equipment at customer sites.
  • Must be able to work independently with minimal supervision.
  • Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment in alignment with TCS service procedures.
  • Maintain inventory of repair equipment and supplies including accurate and current equipment counts for technician bag supplies as well as other documentation, schematics and preventive maintenance procedures.
  • Inspect, check, test, and document technical products leaving to customer sites, ensuring the products have been fully tested, configured correctly and are in good working condition.
  • Provide all necessary product, troubleshooting, maintenance and general training to customers and team members, including learning new procedures and new products, participate in product training including learning new product release & product information (technical user  and installation manuals, technical bulletins, online training, remote training, team training, etc. ).
  • Track all maintenance and installation work at customer sites via Salesforce and other tools ensure the proper documentation and forms are completed with the customer and are submitted/uploaded to the required systems for internal tracking and billing.
  • Complete basic forms for reporting activities, testing, equipment problems and diagnosis, recommendations for improvements to products and services, recommended spare parts lists and levels, etc.
  • Participate in a technical team to work together as a highly effective team to provide a high level of customer to support to TCS customers and the TCS management team.

Academic Qualifications

  • Minimum 2 years related technical maintenance / service support experience
  • Minimum high school diploma or GED

Skills

  • Strong mechanical, troubleshooting and computer skills and understanding of hardware/software peripheral equipment and set up
  • Computer skills should include a working knowledge of Windows, any Linux or DB knowledge would be an asset
  • Attention to detail is a must, pay attention to the minute details of the job, including diagnostic testing, service and testing forms, details for replacement parts, recording customer case files, etc.
  • Manual Dexterity and the use of ones hands with precision on small items and/or small in small spaces
  • Good customer facing skills
  • Organized approach to workload planning
  • Ability to learn new skills and products quickly and efficiently
  • Good written and verbal communication skills
  • Prior casino and gaming knowledge and experience would be an asset

Requirements

  • Physically capable of lifting 50 pounds unassisted
  • Must have a valid driver’s license and be able to travel
  • 1 – 2 years of experience in a customer service-related position
  • 1 -2 years of experience in a technical role
  • Department Technical
  • Reports To Technical Supervisor
  • Apply Today