Roulette Technology Centre (Americas)

Overview

Detailed & Secure Service

The RTC is a totally secure facility with access limited to authorised personnel. Open by appointment to licensed casino executives and regulators only, our clients have full confidence in the security of their wheels while repairs and upgrades are underway. Visitors can view our team through floor-to-ceiling glass walls as they work through the various stages of refinishing and testing.

Data Protection

We understand the sensitivity in handling wheel spin data and have put into place stringent procedures to ensure the integrity of this information is never in breach. All spin data downloaded is encrypted using Advanced Encryption Standard; the same method of encryption used by the U.S. government. Encrypted files are then transferred to an encrypted repository, with limited access rights.

Wheel Maintenance Programs

Roulette wheels are like lifelines to a casino; your business depends on them running correctly and securely. Our maintenance programs allow you peace of mind in knowing that your wheels are being serviced properly and to the highest of standards. With skilled, factory-trained technicians, experienced in best practises and maintenance methods, we’ll ensure your wheels are always operating at their peak. Services are available weekly and monthly and are completely customized to suit your unique needs. Our experts will inspect wheels for damaged surfaces and correct operation, remove dirt and debris, rotate and level wheels or replace any bearings, if required.

Refurbish & Rebuild Programs

If your wheel requires additional attention, the RTC offers complete refurbishment packages, including re-veneering or re-spraying in custom colors to match any decor. All metallic fittings can be converted from gold to chrome and vice versa, and we can even commission custom artwork for your wheel cones to reflect special events or themes; the only limit is your imagination!

Wheel Upgrade Options

We offer a range of leading edge upgrade options that can transform older wheels to meet the level of our latest offerings. Every process, from installing new separator rings or converting to the latest bearing assembly, is carried out by our skilled and precise specialists.

In-Depth Wheel Insight

Our advanced GFL Optimisation tool provides complete visibility into wheel data and statistics. Drawing on detailed reports concerning your wheel’s integrity and performance, we’re able to provide you with accurate wheel insight that you can use to further improve your device and business.