Service and Support Overview

With offices situated in every major gaming region of the world, our support network ensures that expert help and extensive know-how is always close at hand.

Service and Support Overview Key Features and Benefits

  • Cost Effective Services - tailored to your needs
  • Innovative Call Handling and Support System
  • Total Customer Commitment
  • Service department is open 24/7, 364 days of the year
  • Use only genuine TCSJOHNHUXLEY or OEM parts to maintain your products’ performance.
  • OEM trained Technicians


Cost Effective

TCSJOHNHUXLEY offers a range of service and support options designed for all levels of casino operator. Our base packages help you to plan and manage your budget, from a guaranteed price for a single service, up to a fully inclusive repair, parts and maintenance contract.

Whatever level you choose, you can expect to receive best-in-class sales support and service. Other service offerings include computerised wheel servicing, installation, pit moves and PAT testing. Ask your Regional Service Manager for further information today!


Investing in state-of-the-art service management systems is a continual priority for TCSJOHNHUXLEY. With remote on-site access, our engineers can automatically obtain detailed information from our call alert system, which doubles as a database of our customer network, product listings and spares inventory. This means that you will have a visit from your TCSJOHNHUXLEY engineer within a greatly reduced response time, already briefed on any previous issues and carrying all the parts and specialist equipment to complete the job.

Call Service Log

The ‘GEMS portal’, provides customers with an efficient online call logging and tracking system. Customers can place service calls via the internet, allowing our service engineers to quickly submit an ETA on the individual service call. The system allows our customers to track the service call’s progress via a website and to check the service history of individual equipment on their site. Other traditional ways of call logging and tracking are also available at customer request.

Highly Trained

With an experienced TCSJOHNHUXLEY technician looking after your equipment, you are guaranteed skilled and highly trained engineers, who will use only genuine TCSJOHNHUXLEY or OEM parts to maintain your products’ performance.

Customer Commitment

We understand that system and machine up-time is essential for casino operators and, with that in mind, we endeavour to provide fast, quality servicing by our highly trained technicians. With a continued pursuit for quality improvement and unquestionable equipment up-time, combined with innovative product design for faster and more economical servicing, our aim is to keep you fully operational and generating revenue 24/7. Our service department is open 24/7, 364 days of the year, to meet your demands and to support your systems.